Privacy Policy

1. Introduction

SendItFast AI ("Company", "we", "our", "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, retain, and safeguard your information when you visit our website, use our platform, or otherwise interact with our services (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

This Privacy Policy applies to information we collect through our Service, in email, text, and other electronic communications, and when you interact with our advertising and applications on third-party websites and services. It does not apply to information collected by third parties, including through any application or content that may link to or be accessible from our Service.

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2. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our Service, and information from third-party sources.

2.1 Information You Provide to Us

We collect information you voluntarily provide when you register for an account, use our Service, make a purchase, communicate with us, or participate in any interactive features. This may include:

• Account Information: Name, email address, and profile information when you create an account through our authentication providers
• User Content: Data, files, and information you upload to the Service for processing, including prospect lists and contact information
• Communications: Information you provide when you contact us for support, provide feedback, or otherwise communicate with us
• Transaction Information: Details about purchases, subscriptions, and billing information (payment card information is processed by our payment processor and not stored on our servers)

2.2 Information Collected Automatically

When you access or use our Service, we automatically collect certain information, including:

• Log Data: Information that your browser or device automatically sends, such as your Internet Protocol (IP) address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other statistics
• Device Information: Information about the device you use to access the Service, including the hardware model, operating system, and unique device identifiers
• Usage Information: Information about how you use our Service, including features used, actions taken, and time spent on the Service
• Location Information: General location information inferred from your IP address, such as country and city

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. For more information about our use of cookies, please see our Cookie Policy.

2.4 Information from Third Parties

We may receive information about you from third parties, including:

• Authentication Providers: If you choose to register or log in using a third-party account (such as Google), we receive information from that provider as permitted by your settings with that provider
• Payment Processors: Our payment processor may provide us with limited information about your transactions to facilitate billing and prevent fraud
• Public Sources: We may collect information from publicly available sources in connection with providing our Service

2.5 Online Research and Data Sources

SendItFast may conduct online research to enrich prospect data using publicly available information. When processing prospect data or contact information, we may access information from publicly available sources.

Types of Data Sources:

• Professional Networks: Public professional profiles, company information, and recent activity
• Social Media Platforms: Public user-generated content, discussions, and interests
• Business Intelligence Sources: Public business data, funding information, and company metrics
• Sales Intelligence Platforms: Public contact databases and company information
• Data Enrichment Services: Additional context and information accessed via API integration or lawful research methods
• News Media and Publications: Public news articles, press releases, and company coverage
• Regulatory Filings and Public Records: Government records, SEC filings, and official disclosures
• Technology Platforms: Public technology information, software reviews, and product data
• Publishing Platforms: Public articles, newsletters, and author information

Research Methods:

All online research is conducted using lawful means that respect applicable laws, regulations, and platform terms of service. Our research methods:

• Access only information that is publicly accessible without circumventing technical protection measures or authentication barriers
• Respect rate limits, robots.txt directives, and platform terms of service
• Provide aggregated insights similar to what could be compiled through manual research
• Do not create derivative works that replicate or compete with core services of data source platforms

Not all data sources may be used for every research query. The selection of data sources depends on the nature of the research request and the availability of publicly accessible information.

Examples of publicly accessible sources that may be used for online research include:

• Professional networks (e.g., LinkedIn)
• Social media platforms (e.g., Reddit, Twitter/X, Instagram, Facebook, YouTube, Threads)
• Business intelligence sources (e.g., Pitchbook, Crunchbase, AngelList, Owler)
• Sales intelligence platforms (e.g., Apollo, ZoomInfo, Clearbit)
• Contact intelligence services (e.g., Hunter, Lusha)
• Data enrichment services (e.g., Clay, Firecrawl, D7)
• News media and publications (e.g., TechCrunch, Bloomberg, Medium, Substack)
• Business platforms (e.g., G2, Capterra)
• Technology platforms (e.g., Hacker News, BuiltWith)
• Regulatory filings and public records (e.g., SEC)

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3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide the Service: Operate, maintain, and deliver the features and functionality of our Service
• Process Transactions: Process your purchases, subscriptions, and payments, and send related information including purchase confirmations and invoices
• Communicate with You: Send you technical notices, updates, security alerts, support messages, and administrative communications
• Improve the Service: Understand how users access and use our Service to improve functionality, develop new features, and enhance user experience
• Personalize Your Experience: Tailor content and features to your preferences and usage patterns
• Ensure Security: Monitor and analyze trends, usage, and activities to detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities
• Comply with Legal Obligations: Fulfill our legal and regulatory obligations
• Enforce Our Terms: Enforce our Terms of Service and other agreements
• Research and Analytics: Conduct research and analysis to better understand our users and improve our Service

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4. Legal Basis for Processing (EEA, UK, and Swiss Users)

If you are located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to provide the Service you have requested and to fulfill our contractual obligations to you
• Legitimate Interests: Processing for our legitimate business interests, such as improving the Service, preventing fraud, ensuring security, and conducting analytics, provided these interests are not overridden by your rights and interests
• Legal Obligations: Processing necessary to comply with applicable laws and regulations
• Consent: Where you have provided explicit consent for specific processing activities

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5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors, consultants, and service providers who perform services on our behalf, such as hosting, payment processing, analytics, customer service, and marketing. These providers are obligated to protect your information and may only use it to provide services to us.

We also may use data enrichment and sales intelligence services via API integration to enhance the Service. These services have formal agreements in place that ensure appropriate data protection and compliance with applicable regulations.

5.2 Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. We will notify you of any such change in ownership or control of your personal information.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), including to:

• Comply with a legal obligation
• Protect and defend our rights or property
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

5.4 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

5.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for any purpose.

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6. Data Retention

We retain your information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

• Account Data: Retained while your account is active and for a reasonable period thereafter for backup, archival, and legal compliance purposes
• User-Uploaded Files: Automatically deleted 30 days after processing is complete
• Usage Data: Retained in aggregate form for analytics purposes
• Transaction Records: Retained for the period required by applicable tax and accounting laws (typically 7 years)
• Security Logs: Retained for a period necessary to ensure security and investigate incidents

When we no longer have a legitimate business need or legal requirement to process your personal information, we will either delete or anonymize it. If deletion is not possible (for example, because your information has been stored in backup archives), we will securely store your information and isolate it from further processing until deletion is possible.

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7. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data at rest using industry-standard encryption (AES-256)
• Encryption of data in transit using TLS 1.2 or higher
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Secure development practices
• Employee training on security and privacy

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

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8. Your Rights and Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information:

8.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy of such information in a structured, commonly used, and machine-readable format.

8.2 Correction

You may request that we correct or update any inaccurate or incomplete personal information we hold about you.

8.3 Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law (such as compliance with legal obligations or to exercise of legal claims).

8.4 Restriction of Processing

You may request that we restrict the processing of your personal information in certain circumstances.

8.5 Objection

You may object to the processing of your personal information for direct marketing purposes or where we process your information based on legitimate interests.

8.6 Withdrawal of Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

8.7 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@senditfast.ai. We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

8.8 Complaints

If you believe that we have violated your privacy rights, you have the right to lodge a complaint with your local data protection authority.

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9. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal data from the EEA, UK, or Switzerland to other countries, we ensure that appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by the European Commission
• Data Processing Agreements with our service providers

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10. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities and to distinguish you from other users of our Service. This helps us provide you with a good experience and allows us to improve our Service.

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

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11. Third-Party Links and Services

Our Service may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

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12. Children's Privacy

Our Service is not directed to individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information. If you believe we may have collected information from a child under 16, please contact us at privacy@senditfast.ai.

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13. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. We honor Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place.

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14. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to request deletion of your personal information
• The right to opt-out of the sale or sharing of your personal information (note: we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights
• The right to correct inaccurate personal information
• The right to limit the use and disclosure of sensitive personal information

To exercise your California privacy rights, please contact us at privacy@senditfast.ai.

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15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email (sent to the email address associated with your account) or by posting a prominent notice on our Service prior to the change becoming effective.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after the posting of changes constitutes your acceptance of such changes.

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16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

SendItFast AI
Email: privacy@senditfast.ai

Data Protection Officer:
Email: dpo@senditfast.ai

We will respond to your inquiries within a reasonable timeframe and in accordance with applicable law.

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17. Use at Your Own Risk

17.1 Your Sole Responsibility

You acknowledge that you are solely and exclusively responsible for all:

• Decisions made based on information from the Service
• Outcomes of using the Service in your business operations
• Accuracy, completeness, or quality of any output or results from the Service
• Consequences of relying on information from the Service
• Risks associated with using AI-powered services
• Compliance with applicable laws and regulations in your jurisdiction
• Verification of all information before using in any context

17.2 No Warranties

SendItFast AI makes no representation, warranty, or guarantee of any kind regarding:

• The accuracy, completeness, or reliability of any output, results, or content
• The suitability of the Service for your specific needs or purposes
• The correctness of any information provided through the Service
• The performance or functionality of the Service
• Any errors will be corrected or issues resolved

The Service is provided "AS IS" without warranties of any kind, either express or implied. SendItFast AI expressly disclaims all warranties, including but not limited to merchantability, fitness for a particular purpose, title, and non-infringement.

17.3 Release of Liability

You release, waive, and forever discharge SendItFast AI from:

• All claims, demands, causes of action, losses, damages, costs, expenses, or liabilities of any kind
• Past, present, or future claims related to the Service
• Claims arising from errors, inaccuracies, or omissions in output or results
• Claims related to your reliance on any information from the Service
• Third-party claims related to your use of the Service

You waive all rights to bring any claim, lawsuit, action, or proceeding against SendItFast AI under any legal theory in connection with or arising from your use of the Service.